I was chatting to Alan Whitford recently of RCEuro .
To any innocent eavesdropper it would have sounded like an episode of grumpy old men/woman. You see Alan and I are from the old school of recruiters – before technology, before faxes – hell even before electronic typewriters. But during the last twenty odd years one thing has remained constant – the complaint from candidates about the candidate experience.
So why haven’t we learned? And there really is no excuse, as technology has made it easier than ever before to engage. But still we have the problem of candidates applying for jobs online and, at best, getting some impersonal auto reply. I know that we have a huge pool of candidates at the moment – and okay – many of then may not be suitable. But how difficult is it, on that auto reply, to point them to something that may help – a careers guidance area on your website for example with downloads on networking advice, coping with redundancy, the benefits of temping, upskilling etc etc . Because when the war for talent comes back – and having worked through three recessions I can tell you it surely will, which recruiters will those candidates remember? A recruiters reputation can succeed or fail on something as simple as this so isn’t it time at last to try and get it right? Here are my three favourite anecdotes from my conversation with Alan:
There were lots more but it is too depressing! Technology is a great tool but you can’t e-mail a handshake! What are you doing to engage?