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Currently viewing the tag: "performance"
When you buy something online from eBay or Amazon, use an online help desk or even when you get your car serviced, you will, more likely than not, be sent a questionnaire asking you to rate your experience.
I never tire of these questionnaires because, after years of evaluating customer/ client satisfaction surveys, I am always pleased to see a company that understands the value of feedback on its service delivery and performance.
However, client/customer satisfaction surveys should not be the exclusive [...]
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This week, David Rowat was fired from his job at Argos for taking to Facebook to have a moan about a bad day at work.
Now, we don’t need to tell you that it’s inadvisable to badmouth your employer on social networks. It’s about as subtle as writing “I hate my job” on your forehead and even if it doesn’t get you in trouble, it certainly won’t single you out as an ideal candidate for promotion.
Under normal circumstances I would argue [...]
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While recently watching the summer blockbuster Horrible Bosses, I began to wonder why I, and the cinema full of people, found the tales of bullying, sexual discrimination and law breaking in the workplace so hilarious. The story of three friends seeking revenge on slave-driving, egotistical bosses who regularly manipulate, humiliate and undermine them provides some very funny dark comic moments. However I soon realised that the audience were able to identify closely with the protagonists, leaving them thankful for the [...]
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I was listening, as usual, to the Radio4 Today programme the other day as I was getting ready for work. I had risen with a feeling of positive anticipation for the business year ahead. We’d had to work harder than ever in 2010 but our turnover and profit were up on 09 and our work pipeline was looking good with a number of new retained contracts being signed. And then on comes the grim reaper himself Robert Peston ( who I am convinced really works for the [...]
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I recently spent the day with Twenty Recruitment at a vision and values day they were holding for their most recent hires. I have to say it was really refreshing to see a recruitment firm not just talking the talk and paying lip service to the notion of values – but really living them. The firm has three values Life’s Short; Be Eclectic and Crystal Clear. Through the facilitator Rafe Offer, a marketing and branding expert, the new consultants [...]
Continue Reading →I recently came across an article in the Times titled ‘Too much overtime is bad for your health’. According to the article, studies suggest that those who regularly work a nine or ten hour day are more likely to suffer from heart-related illness – well surely that’s pretty much all of us?!
We’ve all been sitting at our desks well into the evening trying to finish bits and pieces and plenty of people work well over seven hours every day whether [...]
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Now here’s a debate. Should recruiters be rewarded solely on their billings? Should big billers be promoted into senior roles bcause they are big billers? Are big billers always the best managers?
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